FAQs

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Buying and Downloading Clip Art - Questions

• Where are my download files?
• Where can I find my purchased clip art in the software?
• I need to download my clip art again. How can I do that?
• Do I need a specific version of PrintMaster to use clip art from this website?
• What are the Terms of Use (TOU) for digital scrapbooking kits I download from the website?

Answers - Buying and Downloading Clip Art

Q - Where are my download files?

A - You can find the download files in My Downloads. Click on the file that corresponds to your software and computer type in the Downloads column.

Q - Where can I find my purchased clip art in my software?

A - If you have downloaded and installed your purchased files, there are a few reasons you may not be able to locate it in the software. Please refer to the possible solutions below.

Incompatible version
The clip art on this website is optimized for use with 2.0 and 2011 versions of the PrintMaster software, and will be available within those versions of PrintMaster. If you are using an older version of PrintMaster (17, 18, etc.), please choose the General download option, unzip the download file, and import the clip art into your project from the location you chose during the unzipping process.

Downloading Issues or Errors
After purchasing content the first step is to download the installation file. During the download process, please ensure that your computer remains on and active (not in hibernation mode).

After downloading the installation file, the next step is to install the content. During the download process, you may be prompted to run or save the installation file. We recommend that you choose to save the file first and then run it after it has downloaded. If you are not automatically prompted to run the installation file, locate the downloaded file and double-click it to install.

Important: Windows Vista Users
If you are using a Windows Vista computer, do not choose to run the installation file if prompted. Instead, save the file to your computer, locate the file after it has downloaded, right-click on the file, and choose ‘Run as administrator.’

If you receive a message that the installation file is not valid, it is likely that the file did not download completely. You can verify the size of the downloaded file by checking its size (hover the mouse over the file on Windows or click on the file and hit Apple-i on the Mac) and then checking the My Downloads page (www.printmasterpacks.com/my_accounts/downloads) to ensure that the files are the same size. If they are not, download the file again from the My Downloads page.

Project Templates

• After installing a designer template, you should see it in the list of available designer templates when you create a new project by clicking on the Create From Ready Made Template button in the New Project Options window.

Clip Art

• Check the description of the content item carefully on the website to find out what it includes.
• If the content item includes backgrounds, click on the Backgrounds item in the Design Tools, click on the Paper button, select the plus sign under 1-Designer Backgrounds and open the appropriate category for the designer template (e.g. History for the Daily Journal backgrounds).
• If the content item includes embellishments, click on the Clip Art item in the Design Tools, select Add Clip Art, double-click 1-Designer Embellishments and open the appropriate categories by double-clicking them. Some of the embellishments will be at the main level in the Frames category, while others will be located in Alphabets or 1-Designer Embellishments.

Q - I need to download my clip art again. How can I do that?

A - If you ever need to download your purchased clip art again, you can do so.You can find the download files in My Downloads. Click on the file that corresponds to your software and computer type in the Downloads column.

Q - Do I need a specific version of PrintMaster to use clip art from this website?

A - No. However, the clip art on this website is optimized for use with 2.0 and 2011 versions of the PrintMaster software, and will be available within those versions of PrintMaster. If you are using an older version of PrintMaster (17, 18, etc.), please choose the Other Versions download option, unzip the download file, and import the clip art into your project from the location you chose during the unzipping process.

Q - What are the Terms of Use (TOU) for digital scrapbooking kits I download from the website?

A - Click here to see the TOU. There is a link to the terms of use on each digital scrapbooking kit page.